This Privacy Policy describes how Synclytics handles personal information collected through our website, our correspondence with you, and our products. It also explains the rights you have over that information and how to contact us if you have a concern.
Who we are
This policy is issued by Synclytics Pty Ltd (ABN 50 695 264 781, ACN 695 264 781), the company behind synclytics.tech and the products offered through it: the Operational Intelligence Platform and Operator Metrics. We are based in Perth, Western Australia.
In this policy, "we", "us" and "our" mean Synclytics Pty Ltd. "You" means any individual whose personal information we hold.
Scope
This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We comply with the APPs regardless of whether the small business exemption under the Privacy Act might otherwise apply to us.
It applies to personal information we collect through:
- this website,
- email and other correspondence with us,
- the Operational Intelligence Platform, and
- Operator Metrics.
The information we collect
The categories of personal information we typically hold are:
- Contact information. Your name, email address, company and job title, where you provide them.
- Correspondence. The content of emails and messages you send us, including any attachments.
- Technical data. Information automatically recorded by our web host when you visit the site: IP address, browser type, pages requested and timestamps.
- Account data. For users of the Operational Intelligence Platform: login credentials, role assignments, and audit logs of actions taken inside the platform.
- On device data. For Operator Metrics: operator names and session records remain on the user's device by default and are not transmitted to us unless the user explicitly exports and shares them.
We do not knowingly collect sensitive information (as defined in the Privacy Act), and we do not collect personal information from children.
How we collect it
We collect personal information directly from you when you:
- email us,
- ask about or sign up for one of our products,
- use the Operational Intelligence Platform under an agreement with us, or
- install and use Operator Metrics.
We do not buy contact lists and we do not obtain personal information from data brokers.
Why we use it
We use personal information to respond to your enquiries, to deliver and support our products, and to meet our obligations under customer contracts. We also use it internally to improve those products and to comply with applicable laws.
We do not use personal information for direct marketing. If that ever changes, we will obtain your consent first and include an unsubscribe mechanism in line with the Spam Act 2003 (Cth).
When we share it
We do not sell personal information. We disclose it only where one of the following applies:
- It is necessary to provide a product or service you have requested.
- We use a service provider to host, store or process the information on our behalf. Categories of providers we currently use include cloud hosting, email infrastructure and software development tooling.
- The disclosure is required or permitted by law, including in response to a lawful request from a regulator, court or law enforcement agency.
- You have given us consent.
We require our service providers to handle personal information consistently with the APPs and to use it only for the purpose for which we engaged them.
Where it is stored
We use cloud infrastructure to store and process personal information. Where practical we keep customer data on infrastructure located in Australia. Some service providers we rely on operate from other jurisdictions, including the United States. When personal information is transferred overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the APPs.
How long we keep it
We retain personal information for as long as we have a relationship with you, plus the period required to meet our legal, tax and contractual obligations. When information is no longer needed, we delete it or take reasonable steps to de-identify it.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include:
- encryption of information in transit (TLS),
- access controls limiting who can read or modify the data,
- regular review of accounts and permissions, and
- secure development practices for our software.
No system is completely secure. If you become aware of a security issue, please tell us at support@synclytics.tech.
Cookies and tracking
This website does not set tracking cookies and does not run third party analytics. Any cookies present are strictly necessary for the site to function. The Operational Intelligence Platform uses cookies for authentication and session management while users are signed in; these are explained inside the application.
Your rights
Under the Australian Privacy Principles you can ask us to:
- confirm whether we hold personal information about you and provide access to it, and
- correct information that is inaccurate, out of date, incomplete or misleading.
You can also ask us to delete information we no longer need, subject to any legal retention requirement, or to withdraw consent we have previously relied on.
Send requests to support@synclytics.tech with enough detail for us to identify the information and verify your identity. We aim to respond within 30 days.
Users outside Australia
If you are based in the European Union or United Kingdom, you may have additional rights under the GDPR or UK GDPR, such as data portability and the right to lodge a complaint with your local supervisory authority. Contact us at support@synclytics.tech and we will assist.
Notifiable data breaches
We comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act. If a data breach occurs that is likely to result in serious harm to any individual, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
Complaints
If you believe we have not handled your personal information in line with the APPs, please contact us first at support@synclytics.tech. We will acknowledge the complaint and respond within a reasonable time.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
Changes to this policy
We may update this policy from time to time. The version published at this URL is always the current one, and the date at the top reflects the most recent change. Where the change is material, we will flag it on the page for a reasonable period after it takes effect.